You don’t need formal qualifications to begin a career in the funeral industry, but having the right skills and mindset is essential. Many funeral homes, including ours, offer on-the-job training and support for further professional development. There are also nationally recognised courses available in funeral services and mortuary operations that can help you build your career.

Above all, the most valuable qualities in this field are empathy, composure, and strong interpersonal skills. The ability to communicate clearly and support grieving families with calm, respectful confidence is key to success in this profession.

While prior experience is not necessary, training is highly encouraged. Funeral industry professionals often work with families during some of the most emotional times of their lives. A mature, responsible attitude—combined with excellent communication and grief support skills—is essential.

Whether you’re assisting with funeral arrangements, providing transport, or working behind the scenes, training ensures you’re prepared to support families with care and professionalism.

Empower the staff with the autonomy to serve our client families at the highest level possible with full access to our resources.